For customers
Order and track
Browse nearby merchants, order food, groceries or retail items, send small parcels, pay securely and follow your rider in real time.
Delivery marketplace
Local merchants. Fast delivery. One marketplace.
Browse restaurants, grocery stores, profumerie and local shops. Send small parcels across town. Independent merchants sell; freelance bike and e-bike riders deliver.
- Food & groceries
- Retail & cosmetics
- Small-parcel courier
How it works
Merchants sell. Riders deliver.
ProntoMigo is the intermediary — merchants are responsible for their products and food safety; riders deliver as independent freelance providers.
For merchants
Sell with verified onboarding
Restaurants, shops and retailers join with required food and commerce authorisations, then manage orders through a focused dashboard.
Explore the delivery marketplace
One app for food, groceries, retail and same-day parcels — delivered by verified local providers.
Tier 1 — Delivery marketplace
Everything that fits on a bike or e-bike
The core ProntoMigo service connects customers with verified merchants and freelance riders for food, retail and same-city small parcels.
01
Food delivery
Restaurant meals from local kitchens, with live tracking from kitchen to doorstep.
02
Grocery & essentials
Fresh groceries and daily baskets from local stores delivered to your door.
03
Retail & cosmetics
Profumerie, beauty shops and local retailers reach customers with reliable delivery.
04
Small-parcel courier
In-city documents and small parcels moved by the same bike/e-bike rider pool.
05
Freelance rider network
Bike and e-bike riders operate as independent providers with platform verification and fair dispatch.
06
Age-restricted goods
Age verification at checkout and handoff for restricted items such as alcohol. Pharmacy products are out of scope.
Safety and compliance by design
Verification, tracking and support foundations are built into every service tier.
Provider verification
Riders, van partners and NCC operators complete role-specific document checks before taking jobs.
Live tracking
Delivery and transfer flows are designed around real-time visibility where the service supports it.
Secure payments
Stripe Connect handles checkout, refunds and provider payouts without platform fund custody.
Human support
Customers, merchants and providers can reach support for order and transfer issues.
Delivery marketplace FAQ
How food, retail and small-parcel delivery works on ProntoMigo.
Who delivers my order?+
Independent freelance bike and e-bike riders on the platform. Merchants prepare and hand off orders; ProntoMigo provides the technology to connect both sides.
Can I send a small parcel without ordering food?+
Yes. In-city small-parcel courier is part of the delivery marketplace tier, handled by the same rider pool.
How are merchants verified?+
Food and retail merchants complete onboarding with required authorisations such as notifica sanitaria/SCIA sanitaria for food businesses before they can sell.
Sell through the delivery marketplace
Restaurants, grocery stores, profumerie and local retailers can reach nearby customers with verified onboarding and order tools.
Business delivery and transfers
Plan recurring delivery, heavy van transport and pre-booked NCC transfers for teams, clients and events.
Contact ProntoMigo
Send a general question for customer, merchant, driver or business support.